Get in touch
We're here to help — whether you have a question, need guidance, or simply want to share your experience. Reach out and we'll respond with care. We aim to reply within 24 hours, Monday–Friday.
Customer Care
For questions about your order, delivery, or returns, please include your order number so we can assist you quickly.
You can also explore our Candle Safety and Shipping & Returns pages for quick answers.
Wholesale & Collaborations
If you're interested in stocking The Velvet Rose Candle Company or collaborating on bespoke creations, we'd love to hear from you.
Please include your business name and a short introduction.
Crafted in Wales
Every candle is hand‑poured with intention — designed to bring warmth, calm, and quiet luxury to your space.